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We are not a statutory emergency service. If you are having an emergency, call 999 (999 BSL) or visit your nearest Accident and Emergency.

Terms

All our current terms and conditions are listed below. Please review the documents relevant to your use of our services.

Terms and Conditions of Service

Our Terms and Conditions of Service covers our ambulance services, booking policies, cancellations, payments, and your rights as a customer.
Privacy Policy

Learn how we collect, use, and protect your personal and sensitive data for healthcare, training, and operational purposes. Learn about your rights and our commitment to data security and compliance.
Cookie Policy

Our Cookie Policy explains how we use trackers to enhance your website experience, protect against spam, and analyse traffic.
Accessibility Statement

Committed to digital accessibility for all. We strive to meet WCAG AA standards to ensure everyone can access vital healthcare information.
Modern Slavery Statement

We are committed to combating modern slavery and human trafficking. Read our statement on our ethical practices, employment standards, supply chain due diligence, and staff training to prevent exploitation.
Copyright

This statement outlines the terms for using our website content, including text, graphics, and multimedia.