Payment Didn’t Go Through

If your payment has failed, try the steps below:

  1. Check your account balance

    Make sure you have enough funds to cover the invoice.

  2. Complete any bank verification

    Your bank may block the payment until you confirm it. Look out for messages from your bank and follow the instructions.

  3. Try another card

    If the first card fails, try a different debit or credit card.

  4. Contact your bank

    If the payment still doesn’t go through, contact your bank and ask your bank if there’s a block or restriction.

  5. Try another method

    Telephone payment

    Pay by card over the phone if online payment isn’t working.

    If your card payment fails, you can call us on 0333 577 9993 to pay over the phone. A member of our team will enter your card details into our secure sales terminal. You may be asked to provide additional information linked to the card, such as the billing postcode or another security detail. This helps confirm the payment and reduce fraud.

    Bank transfer

    Use the bank details on your invoice if you prefer to pay by transfer.

    If you prefer, you can pay by bank transfer. The details are included on your invoice. Please allow extra time for the payment to clear. Your booking will only be confirmed once the funds have been received.

Was this page helpful?