We are not a statutory emergency service. If you are having an emergency, call 999 (999 BSL) or visit your nearest Accident and Emergency.
Viewing and Understanding Your Bill
We issue invoices to confirm the cost of your booking. An invoice may follow an accepted estimate or be issued directly after phone or email contact.
Invoices include:
- A unique invoice number and issue date
- The contact details we hold for you
- A clear, itemised list of charges
Invoices are sent by email to the address we have on file. Unless stated otherwise, payment must be made before the service begins.
Once payment is received, your booking is confirmed. We do not issue recurring bills. Each invoice relates to a specific service.