Refunds and Credits

We issue refunds or credit notes only in specific circumstances:

• You cancel the service at least 24 hours in advance
• There is a billing error
• You have overpaid
• We are required to do so by law

Once a service has started, we cannot issue a refund or credit.

You must submit your request in writing within 14 days of making the payment. We will consider each request individually.

Your Right to Cancel

If you book a service online or by phone, you have the right to cancel within 14 days of agreeing to it.

This right does not apply if:

• you ask us to provide the service during the 14-day period, and
• the service is fully completed before you cancel.

If you're unsure about your rights, contact us before booking.

Card and Bank Payments

If you pay by credit or debit card using our online system, your payment will be processed immediately and applied to your account.

Payments by bank transfer and payments made over the phone are processed manually. These may take a few working days to appear on your account.